Frequently Asked Questions
How does the LifWell Stretch & Balance Board work?
The Stretch & Balance Board positions your feet at an adjustable angle to gently stretch and activate the muscles in your lower body, especially the calves, hamstrings, and Achilles.
How often should I use the LiftWell Stretch & Balance Board?
For best results, short daily sessions (2–5 minutes) are recommended before and after exercise. Beginners should start slowly and gradually increase time.
Can I use the board after an injury or surgery?
You should check with your physiotherapist or healthcare provider before using it. The Stretch & Balance Board is often used in rehab settings, but it’s best to follow professional advice based on your individual needs.
Where are you located?
Our head office is located in Melbourne.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at liftwellshop@gmail.com. Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.