Frequently Asked Questions
How long should I use the LiftWell Portable Pilates Bar in each session?
Most people use it for 15-30 minutes per session, but you can adjust your workout time based on your fitness level and goals.
Is the LiftWell Portable Pilates Bar safe for beginners?
Yes, it is beginner-friendly. You can start with slow, controlled movements and increase resistance or intensity as you get stronger.
What types of exercises can I perform with the LiftWell Portable Pilates Bar?
You can perform full-body exercises such as squats, lunges, bicep curls, core twists, and Pilates-style leg and arm movements. It’s suitable for both strength training and gentle stretching routines.
Where are you located?
Our head office is located in Melbourne.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at liftwellshop@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.